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News from the Store: processing delay on orders

January 23, 2025
Hello all,
Some of you may have noticed a delay in the processing of their Supply Store orders. There is a cause for that, and fortunately there is also good news.

The delays have been caused by a pretty significant, and unavoidable, change in the way we process orders; both for stock orders (products that we keep on a shelf) and for print-on-demand orders. We won't go into details here but the result will be more regular processing, and often shorter processing times. We were hoping this change could be seamless and no one would notice, but it turned out that a decent chunk of software had to be rewritten from scratch, and this of course takes time.

Matt from our Tech Team has worked very hard on this, and as a result, we just sent a batch of bookplates orders to the printer this morning, using the new software that he wrote. We will be catching up on the backlog soon, now that things are starting to work again.

If your order is one of those that is delayed, we apologise, and we will process it as soon as we can.

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