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Lost Support Tickets recovered

April 12, 2016
The following important message was posted by Ardik in the Announcements forum.

"A few days ago we made a terrifying discovery:

Since about October 2015 a few hundred support tickets got stuck in an email queue and never showed up in our support system until we found out.

This affected the options "I have a general question" and "Other" on the Contact Us page as well as your replies to earlier tickets from these two options.

Usually, when you send a message through the Contact Us page, you'll receive an automated reply within minutes. If you've never received that, your message has most likely been affected by this issue."

The whole posting can be found here.

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