I Know It When I See It: A Modern Fable About Quality
6 journalers for this copy...
Reserved to savotar, who won my Eurovision challenge!
Perhaps this wasn't exactly my type of book but it was mildly entertaining anyway.
WILD RELEASE NOTES:
I'm taking this to the Finnish summer convention 2009.
Thanks, Perdue, for registering this, and for chatting in English today!
I like what Rakuna said about this not being set in "our" world. I should probably have read that before I started. Instead, I got really irritated with the auther as soon as I started reading, because I know something about the origins of punctuation, and about linguistics.
Once upon a time the English lan guage was very dull Flat Lifeless The same was true for both written and spoken English There was no poetry No songs Hello!? Beowulf??!!?
So I got off on the wrong foot with the book. But I think I would have found this book depressing either way. It has three main points: (1) You cannot improve performance just by telling your workers to work harder. That's DEmotivating, because it makes them feel criticized. (2) Hiring inspectors won't necessarily improve quality, because if the workers know that someone else is responsible for catching mistakes they might themselves stop being so careful. (3) Even if customers aren't articulate about what they want, you should trust their judgement more than you trust your own specifications.
I think point 2 is an interesting one, and a little counter-intuitive. But it depresses me to think that there are many bosses and companies out there who need to be told 1 and 3. It especially depresses me to think that here in Finland they are about to completely remodel the universities to be on a business model. If this is the level of business knowledge and training, G-d help us.
Sorry to be so negative, folks. Thanks anyway for sharing the book.
CONTROLLED RELEASE NOTES:
Azuki picked this out of the VBB (virtual book box), and I've packaged it up to mail this morning. I'll take it to the PO in about an hour.
I find the idea of selling punctuation quite fun, as long as I don't delve too hard into the real possibility of it. As a business book it's okay, presented some good points that are worth reminding once in a while.
WILD RELEASE NOTES:
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