Please relay this information to your respective language forums.
A few days ago we made a terrifying discovery:
Since about October 2015 a few hundred support tickets got stuck in an email queue and never showed up in our support system until we found out.
This affected the options "I have a general question" and "Other" on the Contact Us page as well as your replies to earlier tickets from these two options.
Usually, when you send a message through the Contact Us page, you'll receive an automated reply within minutes. If you've never received that, your message has most likely been affected by this issue.
We now start going through all these tickets and of course we strive to reply to most of them.
We decided not to reply to plain spam reports (but we have already checked and resolved them) and there may be issues which clearly are obsolete by now (e.g. resolved otherwise) which we may close silently.
Please remember: The support team entirely consists of volunteers. It may, - no: it will take some time to shovel away all these issues.
If you think your issue is urgent or otherwise important, please feel free to use the Contact Us page again (Yes, now it's again working as it should!) stating that your earlier submission was affected by the "askus bug". Please repeat your issue so that we won't have to dig it out of the big pile ... Thank you!