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E-mail change

I want to change the e-mail address I use for BC purposes, so I go to my profile, type in the new e-mail address and press the button to save changes.
Then I get an error message
"Error: There was an error saving your profile, you have tried to change the email address to a value that already exists."
When I refresh the page or try to check again after a while, the previous e-mail address I don't want to use anymore is still there.

This is a major problem. First of all when I created my account I didn't want to use this e-mail, but there were problems with the activation link, so I created two accounts, posted about the problem and someone activated my second account manually. So I was left with this current active account, linked to an e-mail which is was not my first choice.

More importantly, checking my e-mails today, the host site sent a message than after 20 years of operation, the e-mails function will cease to exist by the end of March. So I try to swap my contact info all around the internet to other e-mail addresses asap.

Could someone from the support team help me? Could you change my profile settings to the new e-mail account manually or what?

Complete Thread

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I want to change the e-mail address I use for BC purposes, so I go to my profile, type in the new e-mail address and press the button to save changes.
Then I get an error message
"Error: There was an error saving your profile, you have tried to change the email address to a value that already exists."
When I refresh the page or try to check again after a while, the previous e-mail address I don't want to use anymore is still there.

This is a major problem. First of all when I created my account I didn't want to use this e-mail, but there were problems with the activation link, so I created two accounts, posted about the problem and someone activated my second account manually. So I was left with this current active account, linked to an e-mail which is was not my first choice.

More importantly, checking my e-mails today, the host site sent a message than after 20 years of operation, the e-mails function will cease to exist by the end of March. So I try to swap my contact info all around the internet to other e-mail addresses asap.

Could someone from the support team help me? Could you change my profile settings to the new e-mail account manually or what?

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I think the problem is that quite possibly my first, non-active account was linked to the e-mail address I try to swap to now. Is it possible to merge the two accounts or delete the non-active one or I really must create an other e-mail address just for BC site?
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Is it possible to merge the two accounts or delete the non-active one

Merging is not possible. But deactivating the old account should fix it, yes. So drop Support a note with all relevant details and it'll be no problem for them to make things right.
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Could someone from the support team help me? Could you change my profile settings to the new e-mail account manually or what?

Yes, they can do exactly that. Send them a message through the Contact form (link is at the bottom of the page) and they'll fix you right up.
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to support team, but declined because it was more than "1000 characters long", I send them a link to this forum thread. I hope they'll get it.

Sometimes this site is soooo FRUSTRATING!

Yes, sorry, I know it's rude to use capital letters.

~Off to take a break for a couple of hours before smashing the lap top on the wall.~
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Off to take a break for a couple of hours before smashing the lap top on the wall.


I hope you feel better before it comes to that. Take care.
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If you sent them the name of the old account and a link to this thread, they have all the information needed to make the change.
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My account is now fixed with proper e-mail.

For several hours I was getting an error message, then I had an epiphany and cleaned cookies/cache/history and BC site finally worked again for me.
Annoying for all other sites I use and was logged in, but what can you do...

Are you sure you want to delete this item? It cannot be undone.