Hi, and welcome! There are not different levels of support for winged and non-winged members. If you have a question or a problem with the site, you don't need to have wings in order to post a bug report or ask for help.
However, I have noticed posts - including one of yours, I think - about a very recent problem with BC Support email bouncing. This is not due to wings vs. no-wings, but is some kind of technical issue that is affecting all of us, and I hope it will be fixed soon. In the meantime, please be patient!