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If you pay, do you get support?

I have not paid and haven't seen any indication of actual "support." Which makes me wonder: If I'm a premium member, will I get any? Are there two distinct levels?

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I have not paid and haven't seen any indication of actual "support." Which makes me wonder: If I'm a premium member, will I get any? Are there two distinct levels?
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Hi, and welcome! There are not different levels of support for winged and non-winged members. If you have a question or a problem with the site, you don't need to have wings in order to post a bug report or ask for help.

However, I have noticed posts - including one of yours, I think - about a very recent problem with BC Support email bouncing. This is not due to wings vs. no-wings, but is some kind of technical issue that is affecting all of us, and I hope it will be fixed soon. In the meantime, please be patient!
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So, Kookoo4Travel, have you eventually received the support you were looking for?

Are you sure you want to delete this item? It cannot be undone.