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Journal Alert emails

I know that I've had a book of two journaled on the last few days but I've not Recived an email alert about it I've checked on my settings and they're all correct and my junk box, just wondering if there is a glitch or not

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I know that I've had a book of two journaled on the last few days but I've not Recived an email alert about it I've checked on my settings and they're all correct and my junk box, just wondering if there is a glitch or not
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I got a JE alert just this morning, so if there is a problem it's not with *all* JE-alerts. (FWIW, my settings are for individual alerts; this means I get emails on new JEs, but not on new release notes.)
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There seems to a general problems mit the journal alerts, at least with the digested ones. We have a corresponding thread about missing alert mails in in the german forum.
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Few it's not just em then
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Same thing

on the Dutch forum. At least a couple of us have had a book or two journalled without getting the e-mail the next day.
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Yes, I have the same problem and so does my OBCZ. I've contacted support but no answer so far.
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I've tried contacting support aswell but no reply
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I reported the issue yesterday and got a ticket id so far. The ticket is still open. We will see what happens.
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The support replied now:
"we are aware there are some problems with the daily digest emails and have asked the technical staff in the USA to look into it. No answer yet from there, I'm afraid.

Greetings from Helsinki.

Hope this helps, best regards"

Thanks to the support stuff so far!
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I know that I've had a book of two journaled on the last few days but I've not Recived an email alert about it I've checked on my settings and they're all correct and my junk box, just wondering if there is a glitch or not

Support is aware of the problem and has passed it on to the other side of the ocean. We're waiting for a reply from there.
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It's still not working this morning. Has there been any update from the US?
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It's still not working this morning. Has there been any update from the US?

no update yet :-/
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Support is aware of the problem and has passed it on to the other side of the ocean. We're waiting for a reply from there.

Thank you hippolein.
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Thanks hippolein.

Any update on when it's likely to be fixed?
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Thanks hippolein.

Any update on when it's likely to be fixed?

I promise to tell the second I hear something ...
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Thanks hippolein.

Any update on when it's likely to be fixed?

I promise to tell the second I hear something ...


Thank you!
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I usually get an alert when my books move around e.g. get re-released by a bookcrosser BUT these are only being recorded on my bookshelf at the moment and not by bc alerts. Also I've sent a few pm's without getting replies so I'm wondering whether they are getting through-although the latter may just be a coincidence.
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FYI, I am receiving PMs and individual JE-alert emails; not sure if the problem's with the digest emails specifically or if there are other issues re spam filters, specific email providers, etc., but wanted to mention this as a data point.

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Yes, I think from the messages in this thread that this is only a problem with digest e-mails not with individual alerts or PMs.

I'm using gmail and they are definitely not in my spam filter or promotions folder.
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I've not received my daily journal alert for a couple of days now despite having books journelled & my settings being right.
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On the Dutch forum there was this suggestion:
You can temporarily switch to individual reports, because they seem to be doing it.

And that works.
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Thanks - will do that.
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Wings also allow you to sort your bookshelf by "most recently journaled", which will bring any recent catches or re-releases to the top of the list. (And since the individual-alert option does not include re-releases, I find that helpful!)
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On the Dutch forum there was this suggestion:
You can temporarily switch to individual reports, because they seem to be doing it.

And that works.


I have tried - but while that works for receiving alerts for books that are released in the wild, it does not solve the issue for alerts for your books that are being journaled or released.

Or at least, it does not work for me. Thus I am also encountering an issue with individual alerts, not only with the daily digests as reported here.
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it does not solve the issue for alerts for your books that are being journaled or released.

I know , I don't get them either and really miss them. But there does not seem to be an solution yet :-(
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I have tried - but while that works for receiving alerts for books that are released in the wild, it does not solve the issue for alerts for your books that are being journaled or released.

Or at least, it does not work for me. Thus I am also encountering an issue with individual alerts, not only with the daily digests as reported here.


Interesting, it does work for me so not everyone must be experiencing the same.
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I have tried - but while that works for receiving alerts for books that are released in the wild, it does not solve the issue for alerts for your books that are being journaled or released.

Or at least, it does not work for me. Thus I am also encountering an issue with individual alerts, not only with the daily digests as reported here.


Interesting, it does work for me so not everyone must be experiencing the same.


My apologies - in fact individual alerts work for me. It's just that I hadn't realized until now that such individual alerts are not sent for my own books which are "re-released" (e.g. a Ring sent to the next participant through a controlled release). But this is apparently not a bug.

I am thus experiencing the same issue as others, with daily summary alerts.
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I didn't realise that either! That sounds like something which should be fixed, though it's not high priority.
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but I've had no alerts for them and I have no wings. Maybe I need to fly away..........
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So hopefully the problem is fixed.
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I'm still not getting them. :(
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I'm still not getting them. :(

Me neither!
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So hopefully the problem is fixed.


Are you getting individual alerts or the digest form? As far as I know the individual ones have been working all along - though sometimes the timing of the emails seems to be delayed a bit. (If you're getting digest-form notifications, that would suggest that the original problem was fixed, which would be lovely...)

FWIW, I got an individual JE-alert email just yesterday, so whatever's going wrong isn't happening across the board - which is annoying to those for whom it isn't working, and creates headaches in trying to figure out where the problem(s) might be!
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I've switched to individual alerts which I thought was the workaround, and I'm getting them for catches but not for releases I think.

Since there's no update from support other than that they're working on it, I assume it's not been fixed, but it's disappointing to get no update.
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it's disappointing to get no update.

Well, in case it helps: there is no news. This is not a thing that Support can fix, all we can do is contact Ardik, so that's what has been done; he's looked into it but not found the problem yet, and said he'd probe deeper soon.
That's all we've got for now.
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This is not a thing that Support can fix, all we can do is contact Ardik, so that's what has been done; he's looked into it but not found the problem yet, and said he'd probe deeper soon.

Thank you Moem.
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I'm still nor reciving anything
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I haven't receive alerts for several days although some of my books have been journaled...
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I and many BC'ers in the DC area have NOT been getting BC Summary Alerts for at least a couple of weeks. We have checked our alert settings and spam filters. Problem not on our end. We hope the problem will be resolved soon. We all miss our journal alerts. BCinDC group.
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Well well! Today I do have a small update.

Today's brief outage was caused by Ardik as he was working to repair the lacking alerts problem. He did not manage to fix it yet, but now we know for sure that he's working on it, which is something. Let's hope Monday brings better news!
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Let's hope Monday brings better news!

Fingers crossed. Thanks Moem for keeping us up-to-date.
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Excellent news, thanks Moem!
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which I've never had before, wings or no wings. They cover books being journalled when received in the mail by other bookcrossers. No wild catches but I don't think I've had any. Oops-yes there was one caught in London after being released by Poodlesister a few days ago and I did get an alert for that.
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On Sunday, 2017-12-17, I received a JE
https://www.bookcrossing.com/---/#27059988
Thanks, Za-ida. However, two days later still no JE-alert from BC.

In my opinion, the JE alert is one (if not THE) core functionality of BC and therefore the problem should be analyzed and remedied ASAP. At the very least, the community would appreciate a better information flow. What is being done, what is known about the cause, at what time can we expect it to be fixed. Working in IT myself, I'm aware that diagnosis takes as long as it takes, but some progress reports in the meantime would be really useful.
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Working in IT myself, I'm aware that diagnosis takes as long as it takes, but some progress reports in the meantime would be really useful.

Ardik is working on it today; I could ask him to stop, and instead to spend his time to write a report about what is being done, what is known about the cause, and at what time can we expect it to be fixed. But I don't see how that would actually be useful... and personally I'd prefer him to keep working on a fix instead.
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Ardik is working on it today

Thumbs up!
I could ask him to stop, and instead to spend his time to write a report about what is being done, what is known about the cause, and at what time can we expect it to be fixed.

"Report" doesn't mean a big, multi-volume opus with graphs and all, just a line like the one on top is good enough.
But I don't see how that would actually be useful...

When the community is informed about progress, we can come up with input and diagnostics.
and personally I'd prefer him to keep working on a fix instead.

I fully agree on that.
Thanks to both of you!
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I think all we want to know is that it's being worked on, and you've told us that. Thank you! :)
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Just keeping an eye on the progress. As of the 19th, I was still not getting alerts. But I haven't had any other JEs, that I know of, since then.

Thanks for all the hard work! :)
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But I can see I'm not the only one! I haven't had a JE alert in over a month.

Hopefully is fixed soon :)
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On 2017-12-29, I received two JEs
https://www.bookcrossing.com/---/#27086593
https://www.bookcrossing.com/---/#27086664

But so far, no email alert. Still hoping for improvement in 2018...
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This is just a message for supporting Ardik in his search for a solution. I hope he is getting all financial and technical support he needs.

More generally, I hope there is no broader issue at the moment, e.g. an issue with the financial health of the site?

Indeed, as the gist of bookcrossing is to follow our books that are travelling, it seems to me that not receiving alerts is a major problem impacting the whole bookcrossing community. It makes me worried about bookcrossing in general to realize that the staff might only have limited possibilities to solve such a big issue...
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Yes, this worried me too.

Ardik, I hope all is going well and thanks for your hard work.
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Just an update on my end and also checking in to see if any progress has been made re: Journal Alert emails/Daily Summary Alerts.

I recently changed my setting to Individual Alerts from Daily Summary and have gotten 3 emails in the past week.

However, several BC'ers I know R still not getting the Daily Alert Summaries as of yesterday Jan.14, 2018. I've suggested they change to Indv. alerts to see if that works.

Thank U for your time on this matter
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Just an update on my end and also checking in to see if any progress has been made re: Journal Alert emails/Daily Summary Alerts.

I recently changed my setting to Individual Alerts from Daily Summary and have gotten 3 emails in the past week.

However, several BC'ers I know R still not getting the Daily Alert Summaries as of yesterday Jan.14, 2018. I've suggested they change to Indv. alerts to see if that works.

Thank U for your time on this matter


Since I switched to individual alerts, all seems to work quite well. But the daily summary still isn't working, so I keep my settings at individual for now, untill there's a report of 'problem solved'.
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Similarly I'm using individual alerts. It's not really a workaround though as they only tell you when your books are caught, not when they're journalled. I have to look at the 'recently journalled' view on the bookshelf for that.
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and am not receiving any emails for quite some time....and I'm in the US
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Individual alerts are a Wings feature, so it's likely that your account switched back to daily summary when your Wings ran out.
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I've never had wings and was still receiving the emails
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I've never had wings and was still receiving the emails

Your profile shows me that you had Wings until September 19, 2013.
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I've never had wings and was still receiving the emails

Your profile shows me that you had Wings until September 19, 2013.


and I've always been getting emails regardless of the wings or not. The point is that the emails about journal entries are not coming through anymore (since I've been with BC) and it was a recent change (last month or so) since I haven't been receiving them not if I had wings or not.
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I've never had wings and was still receiving the emails

Your profile shows me that you had Wings until September 19, 2013.


and I've always been getting emails regardless of the wings or not. The point is that the emails about journal entries are not coming through anymore (since I've been with BC) and it was a recent change (last month or so) since I haven't been receiving them not if I had wings or not.


Well lucky you to be getting a wings function without signing up for it.

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I've never had wings and was still receiving the emails

Your profile shows me that you had Wings until September 19, 2013.


also-I only had the wings for a very short period of time (whatever the minimal time is)
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not alerts for catches or when my books move around without being caught. I have to trawl through my bookshelf to search for any movements.
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Until then nothing was coming through except pms. Is the problem still being worked on or do we now have to buy wings to get the alerts?
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Until then nothing was coming through except pms. Is the problem still being worked on or do we now have to buy wings to get the alerts?

It's still being worked on

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